Customer-retention systems for B2B SaaS

Catch churn risk weeks before the renewal.

We build automated customer-health scoring inside the HubSpot you already run — so your team acts on at-risk accounts early, not after they've gone.

Runs on HubSpotLive in ~14 daysFixed scope
The problem

By the time it feels risky, the renewal's already slipping.

The signals exist — in HubSpot, your product analytics, your support tickets. They're just not in one place telling your team who to call this week. So risk gets spotted late, and good customers churn that you could have saved.

~98%
Median net revenue retention for SMB SaaS — below the 100% line investors look for.
3–5%
Typical monthly churn at this stage. It compounds quietly into your growth rate.
65%
Of CS time lost to manual work that could be automated. (Bain, 2025)
What you get

Automated health scoring, inside HubSpot.

One clear view of which accounts are slipping — built on the data you already have, live in about two weeks.

A unified red / amber / green health score on every account
Scoring driven by usage, support and renewal signals
Automated risk alerts the moment an account turns red
A renewal-visibility dashboard with ARR at risk
A "CS this week" priority list your team opens Monday
Documented and yours — no lock-in, no black box
How it works

Live in four moves.

01

Connect

We pull your product, support and billing signals into HubSpot.

02

Score

One red / amber / green health score per account, updated automatically.

03

Alert

Automated risk alerts and tasks, so CSMs act before the renewal.

04

Hand off

A dashboard and playbook your team runs every Monday morning.

Why Net Positive

Built for your stack, focused on one thing.

🔧

Deep stack fluency

We live in HubSpot, product analytics and the CS-tool landscape. No ramp-up on your tooling.

🎯

One job: retention

Not a generalist agency. Health scoring and churn systems are all we build.

Fast and low-risk

Fixed scope, two weeks, no long commitment. See it working before you expand.

The first step

The 14-day health-scoring build.

Everything above, implemented in your HubSpot. Fixed scope, fixed price, no surprises — and the foundation for everything that comes after.

The guarantee: built and live within 14 days, or you don't pay for what isn't delivered.
€2.5–5k
one-off · ~14 days · fixed scope
Book a walkthrough →
The next step

See it running on sample data — in 20 minutes.

We'll walk through the dashboard, map it to your stack, and you'll see exactly what lands in two weeks. Useful whether or not we work together.

Book your walkthrough

Or, Email hello@net-positive.nl